Handspring Updater V1.0.0

Handspring Updater V1.0.0 installs a software update to the Palm OS that ships with all Visor Solo, Visor and Visor Deluxe handhelds. This application installs an update that provides the following:

- Calculator Launch Fix
This fix prevents unexpected launches of the Calculator when touching the Visor screen close to the Calculator launcher icon.

- Serial Modem and Hotsync Fix
This fix corrects an issue where a Visor may have difficulty performing a HotSync operation with a serial cradle when a modem SpringBoard module is installed.

- 8MB DRAM Memory Fix (if necessary)
This fix corrects an issue where a limited number of Visor Deluxe handhelds manufactured between January and May, 2000 can experience a "fatal error" as a result of a faulty DRAM memory chip. This fix is only installed on affected Visor Deluxe handhelds; the version info window will now display "Palm OS Software v3.1H3M". Depending on individual usage patterns there may be an impact on battery life.

This updater will not affect user data stored on the Visor handheld.

Installation Requirements

Visor Solo, Visor and Visor Deluxe handheld running Palm OS v.3.1H2 and earlier.

Handspring Updater 1.0.0 Installation Instructions

IMPORTANT:  HackMaster users should temporarily disable any HackMaster enhancements and reset the Visor before attempting to run Handspring Updater V1.0.0. Some HackMaster enhancements that attempt to speed up the processor on Visor handhelds may cause the updater to incorrectly report that a Visor has a memory issue and install the wrong version of the update.

1. Double-click the HS Updater.prc file on your desktop computer to launch the Palm Install Tool.
2. This will cause the next HotSync operation to copy the utility to your handheld.
3. Perform a HotSync operation with your handheld. 
4. Launch HS Updater application on the Visor.
5. Tap the OK button.
6. You should receive a message that says: "Check complete.  No issues detected. Tap OK to install the standard update". If you received a different message proceed to step 9 below.  If not, tap the OK button.
7. You should receive a message that says: "The update has been installed. Tap OK to reset your handheld."  Tap the OK button to reset your Visor.
8. You may verify that the update is installed by tapping the Info menu in the launcher and tapping in the Version box at the bottom of the window. The version info window will now display "Palm OS Software v3.1H3".
9. If you receive a message that says: "Please enter your Visor serial number located inside the battery door and tap OK." enter the serial number included on the back of your battery door as it appears.
10. You may receive a message that says: "Your handheld may have a memory issue. Tap OK to install the update with memory fix". Tap the OK button to install. If you received a different message, proceed to step 6 above.
11. You should receive a message that says: "The update has been installed.  Tap OK to reset your handheld."  Tap the OK button to reset your Visor.
12. You may verify that the update is installed by tapping the Info menu in the launcher and tapping in the Version box at the bottom of the window. The version info window will now display "Palm OS Software v3.1H3M".

Note:  After installing the update you may delete the HS Updater application from your Visor.  The update will be backed up the next time you HotSync your Visor.  This means that you do not have to reinstall the update if you hard reset and then HotSync your Visor.

Need Help?
For help with installing/using Handspring Updater 1.0.0 call Handspring Technical Support: 
(716) 871-6448
For help with any other questions, call Handspring CustomerCare:  
(888) 565-9393